General Questions
Answer:
We offer a wide range of diamond jewelry, including:
- Rings: Engagement rings, wedding bands, and cocktail rings.
- Necklaces: Pendants, chokers, and statement necklaces.
- Earrings: Studs, hoops, danglers, and chandelier earrings.
- Bracelets: Tennis bracelets, bangles, and charm bracelets.
- Customized Jewelry: Tailored designs to match your unique style or specific requirements.
- Bulk Orders: Special designs and collections for retail businesses or events.
Each piece is crafted with high-quality diamonds and exceptional craftsmanship to ensure elegance and durability.
Answer:
Yes, all our diamonds are certified by reputable and internationally recognized gemological laboratories, such as GIA (Gemological Institute of America) or IGI (International Gemological Institute). This ensures the authenticity, quality, and grading of every diamond we offer. You can shop with confidence knowing that each piece comes with a certificate of authenticity.
Answer:
Yes, we offer customization services for jewelry designs. Whether you have a specific design in mind or want to modify one of our existing pieces, our expert designers will work closely with you to create the perfect piece. From choosing the diamond shape and size to selecting the metal and style, we ensure your jewelry is unique and crafted to your exact preferences. Contact us to start your customization journey!
Answer:
Yes, we provide a guarantee on our jewelry to ensure customer satisfaction and trust. Here’s what our guarantee includes:
Free Services:
- Polishing and Finishing: Enjoy complimentary polishing and finishing services to keep your jewelry looking as good as new.
- Resizing: We offer one-time free resizing for rings (terms and conditions apply).
Exchange Policy:
- While we do not have a return policy, we offer an exchange policy for items in their original condition, within a specified time frame. This allows you to select another piece that better suits your preferences.
Our guarantee does not cover damages caused by regular wear and tear, mishandling, or improper care. For more information, feel free to contact our support team.
E-commerce Questions
Answer:
Placing an order on our website is quick and simple:
- Browse Our Collection: Explore our wide range of diamond jewelry through categories such as rings, necklaces, earrings, and more.
- Select Your Item: Click on the product you like to view details, including price, specifications, and available options.
- Customize (If Applicable): Choose customization options like size, metal type, or diamond specifications, if available.
- Add to Cart: Once you’re satisfied with your selection, click the “Add to Cart” button.
- Proceed to Checkout: When ready, click on the shopping cart icon and proceed to checkout.
- Enter Your Details: Fill in your shipping address, billing information, and contact details.
- Choose Payment Method: Select your preferred payment method from our secure options and complete the payment process.
- Order Confirmation: After payment, you’ll receive an order confirmation email with details and an order tracking number.
If you face any issues or need assistance, feel free to contact our customer support team. We’re happy to help!
Answer:
Answer:
We do not offer a return policy but provide an exchange policy to ensure your satisfaction. Here are the details of our exchange policy:
Exchange Policy:
- You can exchange your jewelry for another piece within 7 days of receiving the product.
- The item must be in its original condition, unused, and with all original tags, certificates, and packaging intact.
Eligibility for Exchange:
- Custom-made or personalized jewelry is not eligible for exchange.
- Damaged items or items showing signs of wear will not be accepted for exchange.
Process for Exchange:
- Contact our customer support team within the 7-day period to initiate the exchange process.
- Provide proof of purchase and details of the item you wish to exchange.
- Once approved, you can either visit our store (if applicable) or ship the item back to us at your own expense.
Please note that shipping charges for exchanges, if any, will be communicated during the process. If you have any questions about this policy, feel free to reach out to our team for assistance!
Answer:
Yes, shipping is completely free! We offer free shipping on all orders, regardless of the order value or destination.
Your jewelry will be securely packaged and delivered to your doorstep with no additional shipping costs. For bulk orders or special delivery requests, feel free to contact our support team for more details.
Answer:
Yes, we offer international shipping!
We deliver our diamond jewelry to customers worldwide. Shipping times and delivery options may vary depending on your location. All international shipments are securely packaged to ensure safe delivery.
For more details on international shipping, including estimated delivery times and any applicable customs duties or taxes, please contact our customer support team. We’re happy to assist!
Bulk Orders
Answer:
We have no minimum order quantity for bulk purchases.
Whether you need a single piece or a large order, we are happy to accommodate your requirements. For bulk orders, we also offer special customization options, and consultation services.
Feel free to contact us to discuss your bulk purchase needs or to request a personalized quote.
Answer:
To request a quote for a bulk order, simply contact us through the following methods:
- Contact Form: Visit our “Contact Us” page on the website and fill out the contact form with your details, order specifications, and any customization requirements.
- Email: You can directly email us at [your email address] with information about the items you’re interested in and the quantity required.
- Phone: Call our customer support team at [your phone number], and we’ll be happy to discuss your bulk order needs and provide a personalized quote.
Once we receive your request, we will get back to you promptly with pricing details, available options, and timelines for delivery.
Answer:
Yes, you can visit our store or workshop to discuss bulk orders in person! However, to ensure we can dedicate time to your needs, we kindly ask that you submit an enquiry through our contact form or reach out to us via our service mobile number.
Please note that visits without an appointment are not allowed, as we want to ensure our team is available to assist you effectively. Once we receive your enquiry, we’ll arrange a convenient time for your visit.
We look forward to working with you on your bulk order!
Answer:
Yes, we do provide design consultation for bulk orders, but please note that it is not available at all times.
Design consultations are offered based on availability and the complexity of the order. To schedule a consultation, please reach out to us through our contact form or service mobile number. We will let you know if a consultation can be arranged for your specific needs and help guide you through the design process.
Feel free to contact us, and we’ll be happy to discuss your project in more detail!
Certification and Authenticity
Answer:
You can verify the authenticity of our diamonds through the certificates we provide with each purchase. We offer diamond certificates from reputable gemological laboratories such as GIA (Gemological Institute of America) or IGI (International Gemological Institute). These certificates provide detailed information on the diamond’s quality, including its cut, color, clarity, and carat weight.
If you would like to verify the authenticity of your diamond, simply refer to the certificate included with your purchase, or contact us for further assistance. Our diamonds are guaranteed to be genuine, and the certificate ensures the highest standards of quality and craftsmanship.
Answer:
No, we do not provide certificates with every purchase by default. Certificates are available upon request for customers who require them.
If you’d like a certificate of authenticity for your diamond, simply let us know when placing your order, and we will arrange for a certification from a reputable gemological laboratory, such as GIA or IGI. This service is typically available for diamonds of specific quality and value.
Feel free to reach out to our team if you need a certificate, and we will ensure your request is fulfilled.
Customization and Personalization
Answer:
Yes, you can customize a design for both a single piece and a bulk order.
Whether you’re looking to create a unique engagement ring, a special gift, or a custom design for a large order, our team is here to assist you. We work closely with you to bring your vision to life, ensuring that every detail meets your exact specifications, from diamond selection to metal choice and overall design.
To get started, simply contact us with your ideas or requirements, and we will guide you through the customization process.
Answer:
The process and timeline for custom jewelry depend on the specific product and design requirements. Here’s a general overview:
Initial Consultation:
We begin by discussing your vision, preferences, and requirements. This can be done through email, phone, or in person (if applicable). For bulk orders, we may schedule a consultation.Design and Approval:
Our team will create a design mock-up or CAD (Computer-Aided Design) for your approval. This step ensures the design matches your expectations. If any changes are needed, we will revise the design until you’re satisfied.Material Selection:
You will choose the diamond(s) and metal(s) for your piece. We help guide you through the selection process based on your budget and preferences.Crafting the Jewelry:
Once the design and materials are approved, our skilled craftsmen begin creating your custom piece. This step can take anywhere from 1-4 weeks, depending on the complexity and type of jewelry. For bulk orders, it may take longer, depending on quantity and customization.Final Inspection and Delivery:
Once the piece is completed, it undergoes a final quality check before being delivered to you. We will provide you with updates during the process and confirm when your jewelry is ready for shipping.
For simpler designs, the process may be quicker, while more intricate custom pieces or bulk orders may take additional time. We will provide you with an estimated timeline after discussing your specific needs.
Answer:
We do not offer standard engraving services, but if you would like an engraving on a customized piece, we can provide this service for you at an additional charge.
During the customization process, simply let us know if you’d like to include an engraving, and we will discuss the available options and the associated cost. We ensure that your design is unique and meaningful with any personalized engraving you wish to add.
Contact and Support
Answer:
You can contact us for more information or support through our Contact Us page on our website. Simply fill out the contact form with your details and inquiry, and our customer support team will get back to you as soon as possible.
Alternatively, you can reach us via email or phone, which are also listed on the Contact Us page for your convenience. We’re here to assist with any questions or concerns you may have!
Answer:
Our customer service hours are from 9:00 AM to 5:00 PM.
During these hours, our team is available to assist you with any questions, concerns, or support you may need. You can reach us through our contact form, email, or phone during these hours, and we’ll be happy to help!
Answer:
Yes, you can schedule an appointment to visit our physical location!
To arrange a visit, please contact us through our Contact Us page or by calling our service number. We will work with you to find a convenient time for your visit. Please note that appointments are required to ensure we can dedicate time to assist you with your needs. We look forward to welcoming you!
Answer:
Our physical store or workshop location is listed in our Google profile. You can find the address and directions by visiting our Google business page. If you need further assistance or details, feel free to contact us, and we’ll be happy to help!
After-Sales Support
Answer:
Yes, we offer jewelry repair services.
We provide 1 year of free repair services for any issues related to manufacturing defects or craftsmanship. After this one-year period, repairs will be available for a fee, depending on the nature of the repair.
If you need any repair services or further information, feel free to contact us, and we’ll be happy to assist!
Answer:
Caring for and maintaining your diamond jewelry ensures it stays beautiful and lasts for years. Here are some tips to help you care for your pieces:
Regular Cleaning:
Clean your jewelry regularly to remove dirt, oils, and oils. Use a soft cloth with warm water. Store Properly:
Always store your diamond jewelry in a soft pouch or jewelry box to prevent scratches. Avoid placing it next to other jewelry pieces, as diamonds are hard but can still scratch other metals and stones.Avoid Harsh Chemicals:
Keep your jewelry away from harsh chemicals, including household cleaners, perfumes, or beauty products. These can damage the metal and dull the diamond’s sparkle.Remove During Activities:
Take off your diamond jewelry before doing household chores, exercising, or swimming. This prevents exposure to chemicals, physical damage, and wear.Resizing and Repair:
If your jewelry needs resizing or repairing, contact us for assistance. We offer services to keep your jewelry in top condition.
By following these simple steps, you can maintain the brilliance and longevity of your diamond jewelry.
Answer:
Yes, you can resize your ring after purchase!
We offer one-time free resizing within a specific time frame. If the resizing is more complex or critical (such as resizing a ring with intricate designs or certain metal types), additional charges may apply.
Please contact us if you need resizing services, and we will be happy to assist you with the process!